Privacy Policy
Last Updated: September 5, 2026
At loxene.shop, your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, leave a comment, or otherwise interact with our online store.
By using loxene.shop, you acknowledge the practices described in this Privacy Policy.
01 — Who We Are
loxene.shop is an online music store providing musical instruments, equipment, accessories, and related products to music enthusiasts, musicians, performers, students, and creators.
Our website is:
Throughout this Privacy Policy, “loxene.shop,” “Loxene,” “we,” “us,” and “our” refer to loxene.shop.
02 — Information We Collect
Depending on how you interact with our website, we may collect different types of information.
This may include:
- Name and contact information
- Email address
- Phone number
- Billing and shipping information
- Account information
- Order and purchase information
- Comments, reviews, and other content you submit
- IP address
- Browser type and device information
- Website usage information
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to provide, maintain, improve, and secure our services.
03 — Comments
When visitors leave comments on loxene.shop, we may collect the information provided through the comments form.
For security and spam-detection purposes, we may also collect the visitor’s IP address and browser user-agent information.
An anonymized string generated from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you use the service.
Gravatar’s privacy policy can be found here:
After a comment has been approved, your profile image may be publicly visible alongside your comment if it is associated with a Gravatar account.
04 — Media & Uploaded Images
If you upload images or other media to loxene.shop, you should avoid uploading files that contain embedded location information, such as EXIF GPS data, unless you are comfortable sharing that information.
Visitors may be able to download publicly accessible images from the website and potentially extract embedded metadata from those files.
We recommend removing unnecessary location metadata from images before uploading them.
05 — Cookies
loxene.shop may use cookies and similar technologies to provide essential website functionality, remember preferences, improve user experience, and understand how visitors interact with our website.
Comment Cookies
If you leave a comment on our website, you may choose to save your name, email address, and website information in cookies.
These cookies are designed for your convenience so that you do not need to enter the same information again when leaving another comment.
These cookies may remain for up to one year.
Login Cookies
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies.
This cookie does not contain personal information and is normally discarded when you close your browser.
When you log into your account, additional cookies may be used to remember your login information and display preferences.
Login cookies may remain for approximately two days.
If you select “Remember Me,” your login may remain active for approximately two weeks.
When you log out of your account, applicable login cookies will be removed.
Content Editing Cookies
If an authorized user edits or publishes an article or other website content, an additional cookie may be stored in the browser.
This cookie does not contain personal information and identifies the post or content item that was recently edited.
It expires after approximately one day.
06 — How We Use Your Information
Information collected by loxene.shop may be used to:
- Process and fulfill orders
- Provide customer support
- Deliver products
- Manage customer accounts
- Communicate about orders and services
- Respond to questions and requests
- Improve our website and shopping experience
- Prevent fraud and unauthorized activity
- Detect and prevent spam
- Maintain website security
- Improve our products and services
- Comply with applicable legal obligations
We will not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.
07 — Embedded Content From Other Websites
Pages or articles on loxene.shop may occasionally contain embedded content from third-party websites.
Examples may include:
- Videos
- Images
- Articles
- Audio
- Social media content
- Maps
- Other external services
Embedded content from another website may behave in the same way as if you had visited that third-party website directly.
These third-party services may independently collect information, use cookies, employ tracking technologies, or monitor your interaction with their embedded content.
If you are logged into an account with the third-party service, that service may be able to associate your interaction with your account.
loxene.shop does not control the privacy practices of third-party websites. We recommend reviewing their individual privacy policies.
08 — Who We Share Your Data With
We may share information with trusted service providers when necessary to operate our website and fulfill services requested by you.
Depending on how our website operates, these providers may include:
- Payment-processing services
- Shipping and delivery providers
- Website hosting providers
- Website security services
- Spam-detection services
- Analytics providers
- Email and communication services
- Technical service providers
We only share information where reasonably necessary for the relevant service, security, business operation, or legal requirement.
Password Resets
If you request a password reset, your IP address may be included in the password-reset email for security purposes.
09 — Payment Information
When you purchase products through loxene.shop, payments may be processed by third-party payment providers.
Depending on the payment method available at checkout, the payment provider may collect and process payment information directly.
loxene.shop does not intentionally store complete payment-card information on our own systems when payment processing is handled securely by a third-party provider.
Payment providers may have their own privacy policies and terms governing the processing of payment information.
10 — How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, providing services, resolving disputes, preventing fraud, and meeting legal or accounting requirements.
Comments
If you leave a comment, the comment and its metadata may be retained indefinitely.
This allows us to recognize and approve follow-up comments automatically rather than holding every comment in a moderation queue.
Registered Users
If you create an account on loxene.shop, we store the personal information provided in your user profile.
Depending on the features available on our website, registered users may be able to view, edit, or delete certain personal information through their account.
Website administrators may also have access to account information where necessary to manage the website and provide customer support.
11 — Your Rights Over Your Data
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
If you have an account on loxene.shop or have submitted comments, you may request:
- A copy of the personal information we hold about you.
- An export of certain personal data you have provided.
- Correction of inaccurate personal information.
- Deletion of certain personal information.
You may also have additional rights under applicable privacy laws.
Some information may need to be retained where we are legally required to keep it for administrative, accounting, legal, fraud-prevention, or security purposes.
To make a privacy-related request, please contact us using the information provided in the Contact Us section below.
12 — Where Your Data Is Sent
Some information submitted through loxene.shop may be processed by third-party services located in other countries.
For example, visitor comments may be checked through an automated spam-detection service.
Depending on the services used by loxene.shop, information may also be processed by payment providers, hosting companies, security services, analytics providers, shipping partners, or other service providers.
Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
13 — Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online service or method of electronic transmission can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
14 — Third-Party Services
loxene.shop may rely on third-party services to operate certain aspects of our website and business.
These services may have access to limited information when necessary to perform their services.
Third-party providers are expected to handle information according to their own applicable privacy policies and legal obligations.
We recommend reviewing the privacy policies of third-party services when you interact with them through our website.
15 — Children’s Privacy
loxene.shop is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action where required.
16 — Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this page periodically to remain informed about how loxene.shop handles personal information.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how loxene.shop handles your data, please contact us.
loxene.shop
Website: loxene.shop
Email: support@loxene.shop
Address: 901 N Howard Ave, Tampa, FL 33607, États-Unis
Your Privacy Matters
At loxene.shop, we believe that a great shopping experience should also be a trustworthy one.
We are committed to handling customer information responsibly and providing transparency about how information is collected and used.
Your music is personal. Your privacy should be too.